Refund policy
Refund Policy
At OkuriShop, customer satisfaction is important to us. However, due to the nature of our products (collectibles and trading cards), all sales are final.
Refunds are only issued if the item arrives damaged or in a condition different from what was described in the listing.
To request a refund, you must:
- Contact us within 48 hours of receiving your order.
- Provide clear photo or video evidence showing the damage or issue with the item as received.
- Send your request to our official contact channel.
Once we review the evidence and it is approved, we will process your refund within a reasonable timeframe.
We take great care in inspecting, protecting, and packaging every item before shipment to ensure it arrives in the best possible condition.